Refund Policy

Effective Date: October 2025

1. General Policy

Pnima Jerusalem, a project of Habaita Yerushalayim (Amutah), is a registered non-profit organization in Israel.
We deeply appreciate your support and generosity. Donations are used to fund our community programs, events, and educational and creative initiatives.

As a general rule, all donations are final and non-refundable. Once a contribution has been processed, it cannot be canceled or returned.

2. Exceptions

Refunds may be granted only under exceptional circumstances, such as:

A duplicate transaction or processing error.
A technical issue resulting in an unintended payment.
Any other case deemed valid at the discretion of Pnima Jerusalem’s administration.

Requests for refund consideration must be submitted within 14 days of the original transaction date.

3. How to Request a Refund

To request a refund, please contact us at:
📧 pnimajerusalem@gmail.com

Include the following details:

Full name
Date and amount of the donation
Reason for the refund request

We will review your request and respond within 10 business days. Approved refunds will be processed to the original payment method.

4. Event Payments

If you have registered for a paid event, retreat, or workshop, refund eligibility may vary based on the specific event’s cancellation policy.
Please review the event details or contact us directly for clarification.

5. Contact

For any questions about this policy, please reach out to:
📧 pnimajerusalem@gmail.com
📍 HaGadna 4, Jerusalem